Business

How do I make CX management successful in my business? Practical tips to overcome silo limits.

Written by grcreativebox

http://feedproxy.google.com/~r/Futurelab/~3/bR8ZJIfsvw0/how-do-i-make-cx-management-successful-my-business-practical-tips-overcome-silo-limits

Practical tips to overcome silo limits.

More and more companies are pursuing customer-centered approaches in the context of digital change projects. But where is the customer located in the company? How do I measure his or her behavior? Which feedback sources do we have? How can I analyze and visualize a cross-system journey? And: what do I conclude from this? A new position is created: The Customer Experience Manager (“CX Manager”). People with this job description are faced with a multitude of questions.

http://feedproxy.google.com/~r/Futurelab/~3/bR8ZJIfsvw0/how-do-i-make-cx-management-successful-my-business-practical-tips-overcome-silo-limits

Practical tips to overcome silo limits.

More and more companies are pursuing customer-centered approaches in the context of digital change projects. But where is the customer located in the company? How do I measure his or her behavior? Which feedback sources do we have? How can I analyze and visualize a cross-system journey? And: what do I conclude from this? A new position is created: The Customer Experience Manager (“CX Manager”). People with this job description are faced with a multitude of questions.

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